90-Day Money-Back Guarantee
You have 90 days from delivery to try ZIPIO at home. If they're not the right fit for you, send them back for a full refund. No questions, no restocking fees.
Yes, worn socks are fine. Compression only works if you actually put them on, so we'd never ask you to return them unused.
How to return
- Email support@zipio.com with your order number.
- We'll send you a free prepaid return label within 24 hours (Mon-Fri).
- Drop the package at any USPS location. That's it.
Refund timing
- Refunds are issued 5-7 business days after we receive your return.
- The credit goes back to the original payment method.
- You'll get an email confirmation the moment it's processed.
Exchanges
Ordered the wrong size? We swap them for free. Email us your size and we'll ship the new pair right away, no need to wait for the return to arrive.
What can be returned
- Worn socks: yes, absolutely. Compression testing is the whole point.
- Washed socks: also fine.
- Any color, any size, any reason: covered by the 90-day guarantee.
Questions?
Our US-based support team is here Monday to Friday, 9am to 6pm EST. Reach us at support@zipio.com or +1 (555) 000-0000. Free shipping on orders over $50.